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Hotel Awards

Awards & Accolades

A legacy of hospitality excellence, recognised by leading travel and industry bodies across the globe.

Year 2026
Best Business & Leisure Hotel

Tourism Industry Awards 2026

Trip.Best Premium Hotel 2026

Trip.com

8.5/10 score for Traveller Review Awards 2026

Booking.com

Winner of Travellers’ Choice 2026

Tripadvisor

Best Luxury Business Hotel in Penang, Malaysia 2026

Luxury Lifestyle Awards 2026

Best Luxury Meeting and Event Venue

iLuxury Awards 2026

F&B & Culinary Excellence Awards (Cafe 168 All-Day Dining)

HAPA Awards 2026

Best Conference Venue Hotel in Malaysia

2026 Haute Grandeur Global Awards

Best Family Hotel in Malaysia

2026 Haute Grandeur Global Awards

Leading MICE Venue of the Year 2025 (Hotel Category)

Asian Tourism & Hospitality Awards 2025–26

Leading Luxury Hotel of the Year 2025 (Malaysia)

Asian Tourism & Hospitality Awards 2025–26

Chinese Friendly Hotel 2024 - 2026 for G Hotel Gurney

Trip.com

2025 Kayak Travel Award

Kayak

Winner of Tripadvisor Travellers' Choice Award 2025

Tripadvisor

Tourism Industry Awards 2025 Best Business & Leisure Hotel
Chinese Friendly Hotel 2024 - 2025 for G Hotel Gurney

Trip.Com

Trip.Best Premium Hotel 2025 for G Hotel Gurney

Trip.com

World Luxury Hotel Awards 2025

Luxury Business Hotel in Malaysia

World Luxury Hotel Awards 2025

Luxury Lifestyle Hotel in Malaysia

World Luxury Hotel Awards 2025

Luxury Conference & Event hotel in Malaysia

Luxury Lifestyle Award

TOP 100 Hotels & Resorts in the World

Luxury Lifestyle Award

TOP 100 Hotel General Managers (Mr. Michael Hanratty)

2025 Gold Circle Awards

Agoda

Best Luxury Hotel of 2024 in Malaysia

World Economic Magazine

Best ASEAN MICE Venue Standard 2024-2026 for ASEAN Tourism Awards 2024

Ministry of Tourism, Arts, and Culture Malaysia

8.3/10 score for Traveller Review Awards 2024

Booking.com

Winner of 2024 Travellers Choice Award

Tripadvisor

Best Business Hotel in Malaysia

Global Brands Award

Best Luxury Business & Leisure Hotel 2024 – Malaysia

LUXlife Magazine

Premium Hotel for Trip.Best 2024

Trip.com

Best Hotel & Restaurant Of The Year 2024

Travel & Hospitality Awards

Muslim-Friendly Tourism Excellence Award

World Halal Excellence Award

8.8/10 score for Customer Review Award 2024

Agoda

TOP 100 Hotels & Resorts in the World

Luxury Lifestyle Award

TOP 100 Hotel General Managers (Mr.Michael Hanratty)

Luxury Lifestyle Award

Top Supporting Hotel

Tiket.com

4.7/5.0 score for Best Guest Experience

Tiket.com

8.6/10 Customer Review Award

Agoda

Best Luxury Business Hotel in Malaysia

The Luxury Lifestyle Award 2023

Best Luxury Hospitality Experience in Malaysia

LUXlife Magazine

8.7/10 Travelers' Choice 2022 Award

Booking.com

Best City Hotel, Malaysia

International Travel Award 2022

8.8/10 score for Loved by Guests Award

Hotels.com

8.8/10 score for Traveller Review Award 2021

Booking.com

9.4/10 Customer Review Award

Agoda

Winner of 2021 Travellers Choice Award

Tripadvisor

Luxury Hotel - Business Hotel Winner Malaysia

iLuxury Awards

Luxury Hotel - City Hotel Winner Malaysia

iLuxury Awards

Best ASEAN MICE Venue Standard 2020-2022 for ASEAN Tourism Awards 2020

Ministry of Tourism, Arts, and Culture Malaysia

8.7/10 score for Traveller Review Awards 2020

Booking.com

8.5 Best Travelers’ Experience Award

Traveloka

9/10 Loved by Guests Award

Hotels.com

8.9/10 Customer Review Award

Agoda

Winner of 2020 Travellers Choice Award

Tripadvisor

5.5/6 score for Recommended by Guest 2020

HolidayCheck

Service Excellence Malaysia for Luxury Travel Guide Asia & Australasia Awards 2018

Luxury Travel Guide

8.7/10 score for Guest Review Awards 2018

Booking.com

Style & Innovation Hotel of the Year 2019

Corporate Travel Awards

Certificate of Excellence for Hall of Fame 2019

TripAdvisor

78/100 score for Expert's Choice Awards 2019

TripExpert.com

6/6 score for Recommended by Guest 2019

HolidayCheck

8.7/10 score for Customer Review Awards 2019

Agoda

Top Business Hotel

World Top Tourism Awards 2019

Most Recommended Hotel

ctrip (Trip.com)

9/10 score for Loved By Guest Award 2019

Hotels.com

8.6/10 score for Guest Review Awards 2017

Booking.com

Fabulous 4.3/5 score for Loved by Guests Award 2017

Hotels.com

Certificate of Excellence for Outstanding Traveler Reviews 2017

TripAdvisor

Rakuten Travel Bronze Award 2017

Rakuten Travel

Most Favourite Choice for Hospitality, Business & Leisure Hotel 2017 – 2018, Best Brands Award

The BrandLaureate

8.6/10 score for 2018 Excellence Award

Hotels Combined

Certificate of Excellence for Outstanding Traveller Reviews 2018

TripAdvisor

Certificate of Excellence for Hall of Fame 2018

TripAdvisor

8.8/10 score for Loved by Guests Awards

Hotels.com

4.6/5 score for Best Business Travel Hotel

Ctrip

#TeamPenangAward for Best Social Media, GMID18 Social Media Campaign

Penang Meetings Industry Day 2018 (PCEB)

8.5/10 score for Customer Review Awards 2018

Agoda

2 Gold + 2 Bronze

Battle of the Chefs 2018

8.3/10 score for Guest Review Awards 2016

Booking.com

Best Luxury Design Business Hotel Worldwide

Hotel of the Year Award 2016 - 2017

Top 100 Hotel Worldwide

Hotel of the Year Award 2016 - 2017

Fabulous 4.3/5 score, 2017 Loved by Guests Award

Hotels.com

#TeamPenangAward for Best Social Media, GMID 2017 Social Media Campaign

Penang Meetings Industry Day 2017(PCEB)

5.8/6 score, Recommended by Guest

Holiday Check

Chinese Preferred Hotel 2017

Ctrip.com

Outstanding Traveller Reviews, Certificate of Excellence

TripAdvisor

Hotel with Meeting Facilities Award for Excellence (5 star)

Rawr Awards

Luxury Modern Hotel Malaysia 2017

World Luxury Hotel Awards

Taste Cafe for Best Hotel Restaurant, Sambutan Hari Penjaja & Komuniti Peniaga 2017

MBPP

8.0/10 score, 2015 Award of Excellence

Booking.com

4.2/5 score, Loved by Guests

Hotels.com

Best Lifestyle Business & Leisure Hotel 2015-2016

BrandLaureate

Luxury City Hotel of the Year 2016

Luxury Travel Guide

5.6/6 score, Best Rated Hotel

HolidayCheck

HAPA Best 5 Star Hotel 2016 – 2018
HAPA Service Excellence 2016 – 2018
HAPA Hotel of The Year 2016 – 2018
Most Improved Hotel for Powering Global Travel Award 2016

GTA

Certificate of Excellence for Hall of Fame

TripAdvisor

8.0/10 score, Excellence in Guest Review

Booking.com

Recommended Hotel

Malaysian Hotel Awards by Booked.net

Chinese Preferred Hotel

Ctrip.com

4.2/5 score, Excellent Guest Review Score

Hotels.com

5.6/6 score, Recommendation for Best Rated Hotels

HolidayCheck

1st Runner Up, Inter Hotel Bowling Championship
Champion in Nasi Lemak Competition 2015

Kerson Media

1st Runner Up, Nasi Lemak Competition 2015

Kerson Media

Taste Café, Champion for Restoran Dalam Hotel, Sambutan Hari Penjaja & Komuniti Peniaga 2015

MPPP

Winner for Gold Circle Award 2015

Agoda.com

Best Supporting Hotel

Ctrip.com

Les Clefs d' Or Member (Mohd Junaidy)

Society of the Golden Keys

Best Hospitality Hotel 2013-2014

BrandLaureate

Certificate of Excellence 2014

TripAdvisor

8.1/10 score, Guest Review Score

Booking.com

2nd Runner Up for MAH Penang Inter Hotel Beach Volley Ball Tournament
5.7/6 score, Best Rated Hotels

HolidayCheck

Certificate of Excellence 2013

TripAdvisor

Special Appreciation Award

AsiaRooms.com

Special Interactive Award

wotif.com

Gold Medal in Pastry (Chef Tan)

Fonterra Foodservices

Best Hotel Interior Malaysia

International Hotel Awards 2013 – 2014

Bronze Medal for Dessert Challenge, Millac Dairy

Battle of the chefs

Certificate of Diploma for Main Course

Battle of the chefs

Certificate of Excellence 2013

TripAdvisor

8.1/10 score, Excellence in Guest Review

Booking.com

Winner 2013 Luxury Design Hotel

World Luxury Hotel Awards

3rd placing for Restoran Dalam Hotel, Sambutan Hari Penjaja & Komuniti Peniaga 2013

MPPP

Soy & Sesame, 2013 Malaysia’s Best Restaurants

Edipresse Group

Highly Commended Hotel Interior Malaysia

International Hotel Awards

2012 Certificate of Excellence

TripAdvisor

Top Preferred Hotel

IN Penang Award

G Spot, Best Hotel Bar

Mongoose Publishing Sdn Bhd

Soy & Sesame, 2012 Malaysia's Best Restaurants

Edipresse Group

Asia's Top Design Hotel

Now Travel Asia

Gold Medal for Practical Individual Challenge

Battle of the chefs

Silver Medals for Dessert Challenge and Fruit & Vegetable Carving

Battle of the chefs

Bronze Medal for Dessert Challenge

Battle of the chefs

Certificate of Diploma for Roselle Supreme Dress the Cake

Battle of the chefs

Highly Commended Hotel Interior Malaysia

International Hotel Awards

Soy & Sesame, 2011 Malaysia's Best Restaurants

Edipresse Group

Finalist for Best Place to have fun in Penang

HotelClub Awards

Best Hotel Construction & Design Asia Pacific

International Hotel Awards

Best City Hotel Malaysia

World Luxury Hotel

Top 5 HAPA Best Independent Hotel 2010 – 2012
HAPA Best Front Office 2010 – 2012
Runner Up for 4th Penang Chefs Challenge
Gold Medal Award

Battle of the chefs

Gold Medal for Chinese Cuisine

Battle of the chefs

Gold Medal for Class 36

Battle of the chefs

Silver Medal for Class 22

Battle of the chefs

Team Silver Medal for Class 24

Battle of the chefs

Bronze Medals for Class 21, 28

Battle of the chefs

Certificates of Diploma – 01, 07, 08, 12, 13, 29

Battle of the chefs

Best Design Hotel

1st Runner Up – FIABCI

Best Business Hotel

IN Penang Award

Malaysia Star Performer Hotel 2008/2009

wotif.com

Top Performer Hotel 2008/2009

wotif.com

Hotel Development Winner

FIABCI

Top 5 HAPA Best Design Hotel Concept
Top 10 HAPA Gastronomic Experience

Asian Cuisine 2008 – 2010

Top 10 HAPA All-Day-Dining 2008 – 2010
Top 10 HAPA Best Night Spot 2008 – 2010
Top 5 HAPA Most Dynamic General Manager 2008-2010 (Marco G. Battistotti)
Malaysia Star Performer Hotel 2008/2009

wotif.com

Year 2026
8.8/10 score for Traveller Review Awards 2026

Booking.com

Winner of Travellers’ Choice 2026

Tripadvisor

Best Luxury Lifestyle Hotel in Penang, Malaysia 2026

Luxury Lifestyle Awards 2026

Winner of Tripadvisor Travellers' Choice Award 2025

Tripadvisor

2025 Gold Circle Awards

Agoda

8.4/10 score for Traveller Review Awards 2024

Booking.com

Winner of 2024 Travellers Choice Award

Tripadvisor

Best Business Hotel for the Best Travel & Hotel Awards 2024

Ulife Awards

Premium Hotel for Trip.Best 2024

Trip.com

9.0/10 score for Customer Review Award 2024

Agoda

TOP 3 Hotels for Business Travelers in Penang Award

TravelMyth

Winner of 2023 Travellers Choice Award

Tripadvisor

TOP 9 Hotel for Best Hotel Pools Malaysia

Travel+Leisure Luxury Awards Asia Pacific 2023

Best Luxury Bleissure Hotel in Malaysia

The Luxury Lifestyle Award 2023

Best Contemporary Hotel in Malaysia

LUXlife Magazine

Experts Choice Award 2023

Tripexpert

8.9/10 Travelers' Choice 2022 Award

Booking.com

Company Leader, Business Excellence for The Bizz Awards

World Confederation of Business (WORLDCOB)

Successful Leader (Mr Michael Hanratty), Business Excellence for The Bizz Awards

World Confederation of Business (WORLDCOB)

The Best Business and Leisure Hotel, Resorts & Retreats Awards

LUXLife Magazine

Experts Choice Award 2022

Tripexpert

Experts Choice Award 2021

Tripexpert

Most Recommended Hotel

Trip.com (Member's Choice)

9/10 score for Traveller Review Award 2021

Booking.com

Company Leader, Business Excellence for The Bizz Awards

World Confederation of Businesses (WORLDCOB)

Successful Leader (Mr. Michael Hanratty), Business Excellence for The Bizz Awards

World Confederation of Businesses (WORLDCOB)

Luxury Hotel - Contemporary Hotel Winner Malaysia

iLuxury Awards

9/10 score for Traveller Review Awards 2020

Booking.com

9.2/10 Loved by Guests Award

Hotels.com

8.9/10 Customer Review Award

Agoda

Winner of 2020 Travellers Choice Award

Tripadvisor

81.2% Best Hotel, 2020 KAYAK Traveller Favourite

KAYAK

81.8% Best Luxury Hotel, 2020 KAYAK Traveller Favourite

KAYAK

9.2/ 10 score for Loved By Guest Award 2019

Hotels.com

Company Leader, Business Excellence for The Bizz Awards

World Confederation of Businesses (WORLDCOB)

Successful Leader (Mr. Michael Hanratty), Business Excellence for The Bizz Awards

World Confederation of Businesses (WORLDCOB)

Travellers' Choice for Certificate of Excellence 2019

TripAdvisor

8.9/10 score for Guest Review Awards 2018

Booking.com

Best of Penang for Experts' Choice Award 2019

Trip Expert

Top 25 Luxury Hotels Malaysia, Travellers Choice Award 2019

TripAdvisor

5.7/6 score for Recommended by Guest 2019

HolidayCheck

8.7/10 Excellent score for Customer Review Awards 2019

Agoda

8.8/10 score for Guest Review Awards 2017

Booking.com

Top 25 Luxury Hotels Malaysia, Travellers Choice Award 2018

TripAdvisor

Fabulous 4.5/5 score for Loved by Guests Award 2017

Hotels.com

Best Luxury Lifestyle Hotel Worldwide

Hotel of the Year Awards

Top 100 Luxury Hotels Worldwide

Hotel of the Year Awards

Outstanding Service 2017

Gohotels.com

9.1/10 score for 2018 Excellence Award

Hotels Combined

Certificate of Excellence for Outstanding Traveller Reviews 2018

TripAdvisor

Top 100 Business for Loved by Guests Award

Hotels.com

5.7/6 score, Recommended by Guest

HolidayCheck

SPOON, Silver for the Best Hotel Restaurant, Sambutan Hari Penjaja & Komuniti Peniaga Tahun 2018

MBPP

HAPA Best General Manager (Ambassador of Hospitality) Mr. Michael Hanratty 2018-2020
HAPA Front Office Excellence (Courteous Efficiency) 2018-2020
8.6/10 score for Guest Review Awards 2016

Booking.com

Top 25 Hotels in Malaysia for 2017 Traveller’s Choice Award

TripAdvisor

Top 25 Luxury Hotels in Malaysia for 2017 Traveller’s Choice Award

TripAdvisor

Superb 4.5/5 score, Loved by Guest

Hotels.com

5.5/6 score, Recommended by guest

Holiday Check

PAM Award Silver for Sports & Recreation for excellence in architecture

Pertubuhan Akitek Malaysia

Chinese Preferred Hotel 2017

Ctrip.com

Outstanding Traveller Reviews, Certificate of Excellence

Tripadvisor

3 Bronze Awards for U.S Pork, U.S Beef & Young Chefs Team Challenge

The Philippine Culinary Cup 2017

Style & Innovation Hotel

Corporate Travel Awards

8.4/10 score, 2015 Award of Excellence

Booking.com

Silver Award for Interior Design – Commercial Category

International Design Award

Honorable Mention Award – Commercial Pro Category

International Design Award

Best Design Hotel in Asia Pacific

Haute Grandeur

Best Lifestyle Hotel in Malaysia

Haute Grandeur

Luxury New Hotel in Malaysia 2016

World Luxury Hotel

Best Hotel for Malaysia Property Award 2016

FIABCI

SPOON, 3rd placing for The Best Hotel Restaurant by MPPP
Highly Commended New Hotel Construction & Design Malaysia

International Property Awards 2015 – 2016

Chinese Preferred Hotel

Ctrip.com

Top Content Score 2015

Expedia

Luxury Contemporary Hotel of the Year 2015

Luxury Travel Guide

Gold Award, Hospitality Design In Asia Pacific

Interior Design, Confederation of Singapore

Winner for Luxury Hotel 2015

Luxury Lifestyle Awards 2015 Asia

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