Terms of Use

Welcome to the website of G Hotel Sdn. Bhd. (“G Hotel”, “we”, “our”, or “us”). By accessing or using this website (“Website”), you agree to comply with and be bound by these Terms of Use (“Terms”). If you do not agree with these Terms, please refrain from using this Website.

1. Acceptance of Terms

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy and any other policies published on this Website.

2. Use of the Website

You agree to use this Website only for lawful purposes and in a manner that does not:

• Violate any applicable laws or regulations.
• Infringe upon the rights of others.
• Disrupt, damage, or interfere with the operation, security, or functionality of the Website.
• Introduce viruses, malware, or other harmful technologies
• Attempt to gain unauthorised access to the Website, its servers, or any connected systems.

Any misuse of this Website may result in the suspension or termination of your access and, where appropriate, legal action.

3. Reservations and Bookings

Reservations made through this Website are subject to room availability, applicable rates, and the booking terms presented during the reservation process.

G Hotel Sdn. Bhd. reserves the right to:

• Reject or cancel any reservation due to pricing errors, technical issues, suspected fraudulent activity, or unforeseen circumstances.
• Modify room availability, promotions, packages, room rates, or offers without prior notice.
• Request additional information to verify reservations where necessary.

Cancellation, amendment, refund, and no-show policies are governed by the specific booking terms selected at the time of reservation. Additional terms and conditions may apply to selected promotions, packages, special offers, and promotional rates.

4. Accuracy of Information

We strive to ensure that all information on this Website, including room descriptions, facilities, rates, promotions, packages, photographs, and availability, is accurate and up to date.

However, G Hotel Sdn. Bhd. does not warrant that all information is complete, accurate, current, or free from errors. We reserve the right to correct any errors, omissions, inaccuracies, or update information at any time without prior notice.

All room rates, promotions, packages, offers, and services are subject to availability and may be amended, withdrawn, or discontinued without prior notice. Unless otherwise stated, all promotions, offers, and reservations are subject to their respective terms and conditions.

5. Intellectual Property

Unless otherwise stated, all content on this Website, including but not limited to:

• Text
• Images
• Logos
• Graphics
• Videos
• Icons
• Website design
• Layout
• Software
• Trademarks

is owned by or licensed to G Hotel Sdn. Bhd. and is protected by applicable intellectual property laws.

You may access, download, or print Website content solely for your personal and non-commercial use.

You may not reproduce, distribute, modify, publish, transmit, commercially exploit, frame, mirror, or incorporate any part of this Website into another website without the prior written consent of G Hotel Sdn. Bhd.

6. Third-Party Websites

This Website may contain links to third-party websites provided solely for your convenience.

G Hotel Sdn. Bhd. does not control, endorse, or assume responsibility for the content, availability, privacy practices, or security of any third-party websites or services.

Access to third-party websites is entirely at your own risk.

7. User Submissions

If you submit enquiries, feedback, reviews, or other materials through this Website, you agree that:

• The information provided is accurate, truthful, and lawful.
• You will not submit any content that is offensive, defamatory, misleading, infringing, or otherwise unlawful.
• G Hotel Sdn. Bhd. may use your feedback for service improvement and quality assurance purposes.
• Any personal data submitted will be handled in accordance with our Privacy Policy.

G Hotel Sdn. Bhd. reserves the right to remove, reject, or refuse any submission that violates these Terms.

8. Limitation of Liability

To the fullest extent permitted by applicable law, G Hotel Sdn. Bhd. shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:

• Your use of or inability to use this Website.
• Website interruptions, downtime, or technical failures.
• Errors, omissions, or inaccuracies in Website content
• Unauthorised access to or alteration of your communications or data.
• Viruses, malware, or other harmful components transmitted through the Website.

Nothing in these Terms excludes or limits any liability that cannot be excluded under applicable law.

9. Disclaimer

This Website and all content made available through it are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, G Hotel Sdn. Bhd. disclaims all warranties, whether express or implied, including but not limited to warranties regarding:

• Continuous or uninterrupted availability of the Website.
• The accuracy, reliability, completeness, or timeliness of Website content.
• Fitness for a particular purpose.
• Freedom from viruses, malware, or other harmful components.

G Hotel Sdn. Bhd. does not guarantee that defects or errors on this Website will be corrected immediately.

10. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how G Hotel Sdn. Bhd. collects, uses, stores, discloses, and protects your personal information.

11. Force Majeure

G Hotel Sdn. Bhd. shall not be liable for any delay, interruption, or failure to perform its obligations under these Terms where such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of government, war, terrorism, labour disputes, power failures, or failures or disruptions of external telecommunications networks, internet service providers, or other services supplied by third parties.

12. Changes to These Terms

G Hotel Sdn. Bhd. reserves the right to amend these Terms at any time without prior notice.

Any revised Terms shall become effective immediately upon publication on this Website. Your continued use of the Website constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising out of or in connection with these Terms or your use of this Website shall be subject to the exclusive jurisdiction of the courts of Malaysia.

14. Contact Us

If you have any questions regarding these Terms of Use or your use of this Website, please contact:

Data Protection Officer – Vincent Hoe

G Hotel Sdn Bhd 200401005312 (643815-V)

G Hotel Gurney / G Hotel Kelawai
168A Persiaran Gurney / 2 Persiaran Maktab
10250 Penang, Malaysia

Tel:+604 238 0000
Email: g4u@ghotel.com.my
Website: www.ghotel.com.my